- Strong knowledge of IP telephony and VoIP technologies
- Experience with SIP, H.323, RTP, SRTP, codecs (G.711, G.729, Opus, etc.)
- Hands-on experience with enterprise voice platforms (e.g., Cisco, Avaya, Microsoft Teams Voice, or equivalent)
- Solid understanding of networking fundamentals (TCP/IP, VLANs, QoS, DNS, DHCP)
- Experience with voice gateways, SBCs, and PSTN integration
- Familiarity with monitoring and troubleshooting tools
Soft Skills
- Robust analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to work independently and in cross-functional teams
- Good documentation and process-oriented mindset