**Role: NOC Engineer

Experience: 5-8 Years

Location: Hyderabad

Work Setting: 24/7 Shift Environment** Must Have Skills

- 5 to 8 years of relevant experience in NOC Operations, Major Incident Management (MIM), ITSM, Problem Management, and Change Management
- Strong understanding of network fundamentals such as TCP/IP, DNS, VPN, and basic troubleshooting
- Hands-on experience with monitoring tools like SolarWinds, Nagios, PRTG, or similar enterprise monitoring platforms
- Experience in monitoring servers, applications, and network infrastructure while handling alerts and incidents
- Good knowledge of incident management and ticketing tools such as ServiceNow
- Ability to identify, troubleshoot, and resolve L1 network/system/application issues
- Experience handling P1/P2 incidents, coordinating bridge calls, and driving Major Incident Management processes
- Strong understanding of SLA adherence, escalation management, and operational support processes
- Ability to coordinate effectively with cross-functional technical teams for faster incident resolution
- Excellent communication and stakeholder management skills

About The Role We are seeking an experienced NOC Engineer to join our dynamic Network Operations Center team. This role requires a dedicated professional who can monitor, maintain, and ensure optimal performance of enterprise network infrastructure and systems. The successful candidate will play a critical role in incident management, troubleshooting, operational stability, and maintaining high service availability across environments. Key Responsibilities Network Monitoring & Operations

- Monitor network systems, servers, applications, and infrastructure using enterprise monitoring tools
- Identify, acknowledge, and document alerts/events in the incident management system




- Perform initial troubleshooting and resolution of network, system, and application alerts
- Monitor network performance and proactively identify issues before they impact business operations
- Ensure SLA adherence, response times, and operational stability across all supported environments

Major Incident Management (MIM)

- Support Major Incident Management by identifying P1/P2 incidents and initiating MIM processes
- Coordinate and participate in major incident bridge calls with technical teams
- Provide timely communication and status updates to stakeholders and business teams during outages
- Track incident progress and ensure action items are completed within defined timelines
- Maintain accurate incident timelines, impact analysis, and communication logs
- Support preparation of Major Incident Reports (MIR) and Root Cause Analysis (RCA) documentation
- Ensure adherence to escalation matrix, governance, and communication protocols

Incident Resolution & Escalation

- Perform initial troubleshooting and incident resolution for network and system-related issues
- Escalate complex technical issues to L2/L3 support teams in a timely manner
- Escalate unresolved or high-risk incidents to leadership and service management teams
- Identify recurring incidents and recommend preventive actions and monitoring improvements

Documentation & Process Management

- Maintain accurate documentation, knowledge base updates,



and detailed shift handovers
- Support post-incident reviews and ensure closure activities are completed
- Document all operational activities and maintain incident records for audit and reporting
- Contribute to process improvement and operational excellence initiatives

Experience Required Qualifications

- 5-8 years of experience as a NOC Engineer or in Network Operations
- Proven experience in incident management and major incident coordination

Technical Skills

- Basic knowledge of network fundamentals: TCP/IP, DNS, VPN
- Experience with monitoring tools such as SolarWinds, Nagios, PRTG, or similar
- Familiarity with ServiceNow or other ticketing/incident management tools
- Understanding of network infrastructure and troubleshooting methodologies

Core Competencies

- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Ability to work effectively under pressure during critical incidents
- Strong attention to detail and proactive monitoring mindset
- Good collaboration and coordination skills

Work Environment Requirements

- Willingness to work in a 24/7 rotational shift environment
- Flexibility to participate in emergency response and critical incident activities
- Ability to maintain focus and accuracy during extended monitoring periods

What We Offer

- Opportunity to work with enterprise-level network infrastructure
- Exposure to cutting-edge monitoring and incident management technologies
- Collaborative work environment with experienced professionals
- Career growth opportunities in Network Operations and IT Infrastructure
- Comprehensive training on tools, monitoring systems, and operational processes

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📌 Network Operations Center - NOC (Hyderabad)
🏢 YO IT CONSULTING
📍 Hyderabad