Join a dynamic Network Operations Center team responsible for ensuring the availability, performance, and reliability of telecom and service delivery platforms. As a NOC Engineer, you will play a critical role in real-time network monitoring, incident management, troubleshooting, and service restoration while collaborating with cross-functional teams to maintain SLA commitments and operational excellence.

Your Role As a NOC Engineer, you will be responsible for monitoring network and service platforms, managing incidents, performing initial fault isolation, and coordinating with internal teams and external stakeholders to ensure timely resolution of service-impacting issues. In this role, you will: Monitor network, service, and application platforms using enterprise monitoring tools to ensure service availability and operational continuity.

Detect, acknowledge, and correlate alarms and events, performing initial triage, impact assessment, and fault isolation.

Manage incidents in a 24x7 operational environment, ensuring timely response and resolution in line with defined SLAs.

Create, update, and maintain incident tickets with accurate severity classification, timelines, and detailed documentation.

Troubleshoot network and service issues across routing, switching, access, and application layers.

Coordinate and manage critical incidents (P1/P2), facilitating bridge calls and providing regular stakeholder communications.

Escalate incidents to internal support teams, vendors, and leadership to drive timely resolution and service restoration.

Collaborate with cross-functional teams to minimize customer impact and improve service reliability.

Maintain operational records, incident timelines,



and status updates for effective reporting and governance.

Ensure adherence to operational procedures, incident management processes, and industry best practices.

Support continuous improvement initiatives aimed at enhancing network stability, operational efficiency, and customer experience.

Work from the Gurgaon office in a rotational 24x7 shift model, following a Work From Office schedule of 5 days per week.

Your Profile Mandatory Skills: 3–8 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments.

Strong understanding of IP Networking, Routing, and Switching concepts.

Hands-on experience with network monitoring, event management, and ticketing tools.

Good troubleshooting and analytical skills across network and service environments.

Strong coordination, stakeholder management, and collaboration skills.

Excellent verbal and written communication skills in English.

Experience working in a 24x7 operational environment.

Preferred Skills: Experience handling international customers and global operations.

Knowledge of DOCSIS, HFC, CMTS, and broadband technologies.

Exposure to core, access, security, and load-balancing platforms.

Understanding of Voice, Video, Wi-Fi, and Mobile technologies.

Familiarity with ITIL processes and incident management best practices.

CCNA or equivalent networking certification.





Technology Exposure Network

Monitoring & ITSM Tools

Routing, Switching & IP Networking

DOCSIS, HFC, CMTS & Broadband Technologies

Core, Access, Security & Load Balancing Platforms

Voice, Video, Wi-Fi & Mobile Technologies

Enterprise Applications & Service Platforms What You'll Love About Working Here Chance to work in a large-scale Telecom and ISP operations environment.

Exposure to diverse network technologies and enterprise-grade platforms.

Collaborative work culture with opportunities to learn from experienced professionals.

Continuous learning, skill enhancement, and career growth opportunities.

A fast-paced environment where your contribution directly impacts service reliability and customer experience.

About

Capgemini in India Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries.

We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli.

Make it real | www.capgemini.com/in-en.

📌 Network Operations Center Engineer (Gurugram)
🏢 Capgemini Engineering
📍 Gurugram