Hiring: Network Support Engineer (L2) – NOC Operations

Work location : Technopark ,Trivandrum

We’re hiring for our client for a skilled L2 Network Support Engineer with 2–4 years of experience

Role Overview:

Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages.

Key Responsibilities:

- Resolve complex network/infrastructure issues within SLA
- Perform deep troubleshooting (TCP/IP, DNS, routing, connectivity)
- Lead incident handling, escalation, and stakeholder communication
- Support major incident response and service restoration
- Contribute to RCA, runbooks, and continuous improvement

Skills Required:

- Strong networking fundamentals & troubleshooting experience
- Familiarity with monitoring and ticketing tools (Zenduty, Dynamics 365, Zoho Desk)
- Ability to analyze logs, metrics & alerts
- Good communication & documentation skills

Preferred Certifications: CCNA / Network+ / ITIL (Linux/Cloud is a plus)

Work Setting: 24×7 NOC (rotational shifts)

? Interested candidates, feel free to reach out or share your profile!

📌 Network Engineer (Kerala)
🏢 Talento HR
📍 Kerala