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Job Overview:
The Platform Engineer II - Windows / Active Directory role provides Tier 2 operational support for enterprise Microsoft infrastructure in a global delivery model. This role supports Windows Server, Active Directory, DNS, Group Policy, identity-related infrastructure, patching, monitoring, incident response, request fulfillment, and change execution.
The engineer will work closely with GCC leadership and U.S.-based platform engineering teams to maintain operational stability, resolve incidents, execute approved changes,



document procedures, and escalate complex issues appropriately.
Responsibilities:
Provide Tier 2 support for Microsoft Windows Server environments, including troubleshooting, administration, patching, and operational maintenance.
Support Active Directory services including authentication, organizational units, groups, DNS, Group Policy, domain controller health, and directory-related troubleshooting.
Investigate and resolve incidents and service requests through established ITSM processes.
Execute approved changes in accordance with change management procedures, including validation and post-change checks.
Monitor server and directory service health using enterprise monitoring and observability tools.
Respond to alerts, prioritize operational events, and escalate complex issues to senior engineering teams when required.
Support Windows server lifecycle activities including provisioning, decommissi

📌 Platform Engineer II – Windows (Hyderabad)
🏢 GCC India
📍 Hyderabad