Position Summary...
What you'll do...
As a Team leader, you will be responsible for encouraging and promoting excellent customer service. You must be able to assist and support your agents (as needed) with technology, qualified communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers needs, you must be punctual, reliable, problem solve, embrace change, act with integrity, and dedicated to making a difference.
About Team:
We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence ; Robotic Process Automation, Networking, and Pre ; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email.



We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

What you'll do:
Conduct team meetings and 1:1s with associates.
Monitor team metrics and assist Team Leadership with coaching as necessary to optimize team metrics.
Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
Encourage support and engagement throughout the team.
Partnership with peers to build/maintain business goals.
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📌 (IND) TEAM LEADER, CONTACT CENTER (Bengaluru)
🏢 Walmart
📍 Bengaluru