HCLTech is hiring for Digital Marketing Operations Management

Location : Bangalore
Experience : 9 to 14 Years
Shift: US shiftt
Designation : Deputy Manager

Role Summary
We are looking for a Digital Marketing Shared Services professional responsible for managing multiple digital marketing sub-tracks, including Digital Demand, E-commerce Operations, Analytics, and Marketing Automation. The role requires strong operational ownership, stakeholder management skills, team leadership capabilities, and the ability to drive continuous improvements across marketing operations

Key Responsibilities
Digital Marketing Operations Management
Manage end-to-end operations across Digital Marketing shared services tracks including:
Digital Demand Operations, E-commerce Operations and Analytics, Marketing Automation
Marketing Analytics & Reporting
Ensure smooth execution of daily operational activities, process adherence, and SLA compliance.
Identify operational gaps and drive process improvements to enhance efficiency and quality.
Stakeholder Management




Act as the primary point of contact for business stakeholders and internal teams.
Build solid relationships with marketing, business, technology, and operations teams.
Understand business requirements and ensure effective execution through the shared services team.
Manage escalations and provide timely resolutions.
Business Reviews & Reporting
Prepare and lead governance meetings including: WBR, MBR, QBR
Track operational metrics, KPIs, SLAs, productivity, and quality performance.
Provide insights, risks, action plans, and improvement recommendations to stakeholders.
Team Management & Leadership
Lead, mentor, and manage the Digital Marketing operations team.
Drive daily/weekly operational calls with teams and stakeholders.
Monitor workflow, dependencies, risks, and delivery timelines.
Maintain operational documentation, process trackers, and dashboards.
Support implementation of new tools, platforms, and process enhancements.
Requir

📌 HCLTech is hiring for Digital Marketing Operations Management (Bengaluru)
🏢 HCLTech
📍 Bengaluru