Key Responsibilities & Duties
​1. Floor Operations & Guest Service
​Welcomes guests warmheartedly using appropriate salutations and escorts them to tables.
​Presents menus, explains daily specials, and provides detailed descriptions of food, beverages, and allergen information.
​Takes accurate orders using POS/MICROS systems or handheld terminals and communicates special requests directly to kitchen and bar staff.
​Oversees table service (Mise-en-place, course timing, clearing plates, and beverage top-ups) to maintain high service pace and flow.
​Handles table billing, processes cash/card/room charges accurately, and manages guest sign-offs.
​2. Leadership & Mentorship
​Assists Captains and Supervisors in delegating table sections to junior GSAs and trainees.
​Guides junior staff on proper tray carrying, beverage pouring, table etiquette, and menu knowledge.
​Leads by example regarding skilled grooming, punctuality, and brand standards.
​3. Revenue Generation & Upselling
​Actively practices suggestive selling and upselling of signature dishes, side pairings, premium spirits,



or desserts.
​Stays fully informed on beverage lists, wine/spirits pairings, and local chef recommendations.
​4. Hygiene, Safety & Maintenance
​Ensures strict adherence to food safety, hygiene, and local health guidelines across all guest and service station areas.
​Inspects section cleanliness, side stations, and tableware condition before shift rollout.
​Coordinates side-work duties (polishing cutlery/glassware, napkin folding, restocking linen).
​5. Guest Relations & Issue Resolution
​Handles minor guest complaints, service delays, or order discrepancies calmly and professionally before escalating to management.
​Collects guest feedback actively to help continuously elevate team operations.
​Key Performance Indicators (KPIs)
​Guest Satisfaction Score: Positive mentions in guest surveys/online reviews.
​Upselling Performance: Meeting monthly targets for beverage and specialty dish recomme

📌 GSA OR SR. GSA (Idukki)
🏢 Kondody Hotels & Resorts India
📍 Idukki