Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, current perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are hiring a Sr Software Engineer, AI-Native Operations Platform to technically own and scale GameKit Assistant and the broader AI operations platform.

This is a global technical leadership role based in India.

The Sr Software Engineer will own architecture, engineering standards, roadmap sequencing, technical delivery outcomes, and mentorship across globally distributed teams.

We seek a seasoned, hands-on technical lead with a background in architecting high-scale backend environments and complex distributed systems. You possess direct production experience with Generative AI and understand that an effective assistant demands more than precision—it must be performant, user-centric, secure,



and built upon a foundation of operational trust.

Key Responsibilities

Own the architecture and technical roadmap for GameKit Assistant and EA’s AI-native operations platform.

Build scalable platform capabilities across conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence.

Improve the Slack assistant experience so responses are concise, contextual, actionable, and low-noise.

Lead production AI capabilities including RAG, hybrid search, LLM evaluation, prompt/version management, guardrails, observability, and hallucination detection.

Design reliable backend systems and integrations across Slack, Jira, PagerDuty, GitLab, Perforce, Shift, JaaS, TestRail, Grafana, AKS, PostgreSQL, and Azure AI services.

Establish engineering standards for architecture, service reliability, action safety, observability, release quality, and incident readiness.

Mentor eng

📌 Sr. Software Engineer, AI-Native Operations Platform (Hyderabad)
🏢 Electronic Arts (EA)
📍 Hyderabad