We are seeking a driven and technically proficient Business Analyst to lead
requirements discovery, solution definition, and stakeholder collaboration
across digital, SaaS, and AI-enabled products. The ideal candidate will bridge
business and technology by translating complex business challenges into scalable
solutions while ensuring successful product delivery, exceptional customer
experience, and measurable business outcomes.

RESPONSIBILITIES:

* Own end-to-end client engagement throughout the project lifecycle, from
discovery and solution definition to delivery, implementation, and
post-launch support, ensuring customer satisfaction and long-term business
growth.
* Elicit, analyze, and document business, functional, and non-functional
requirements, user stories, acceptance criteria, business process flows, and
use cases with clarity and completeness.
* Act as the primary liaison between clients and cross-functional teams,
including Engineering, Product Management, AI/ML, Data Engineering, QA, and
business stakeholders.
* Partner with the UI/UX team to design intuitive,



user-centric experiences by
validating user journeys, reviewing wireframes and prototypes, and ensuring
designs effectively address business and customer needs.
* Facilitate discovery workshops, stakeholder interviews, and process mapping
sessions to identify business challenges, define future-state solutions, and
align project objectives.
* Evaluate solution feasibility and recommend the most appropriate approach,
including AI/ML, automation, analytics, or conventional software solutions
based on business requirements.
* Partner with AI/ML and Data Engineering teams to define business use cases,
data requirements, model behavior, evaluation metrics, and success criteria
for
* AI-powered capabilities such as predictive analytics, recommendation engines,
intelligent automation, NLP, computer vision, and Generative AI.
* Define business success metrics, acceptance criteria, KPIs, and release
readine

📌 Business Analyst (Hyderabad)
🏢 Zessta Software Services Private
📍 Hyderabad