About GoKwik

GoKwik is a growth operating system built to maximise D2C and eCommerce GMV. From checkout optimisation and RTO reduction to payments, retention, and post-purchase engagement, we help brands scale profitably. Today, GoKwik powers 15,000+ merchants globally and processes $2B+ in GMV annually. Backed by RTP Global, Z47, Peak XV, and Think Investments, we are building AI-led, product-first solutions that scale through PLG.

Why This Role Matters

KwikEngage is designed to power end-to-end commerce lifecycle journeys, not isolated campaigns. This role exists to ensure merchants maximise value across channels by using KwikEngage as a single retention and revenue-driving platform. You will own merchant outcomes across conversion, engagement, retention, and revenue through solid product understanding, lifecycle thinking, and data-backed recommendations.

What You’ll Own

Commerce Growth Across Channels

Own performance of multi-channel commerce journeys across WhatsApp, Email, and SMS
Advise merchants on high-impact use cases such as cart recovery, COD confirmation, order updates,



cross-sell, reactivation, and retention
Drive adoption of KwikEngage features by linking them directly to revenue and retention outcomes

Product, Funnel & Lifecycle Expertise

Build deep understanding of KwikEngage capabilities across channels and workflows
Understand the full commerce lifecycle: acquisition → checkout → post-purchase → retention → repeat
Help merchants build channel-mix strategies instead of running siloed campaigns

Data, Insights & Experimentation

Analyse performance using A/B testing, cohort analysis, and funnel tracking
Identify drop-offs across lifecycle journeys and recommend data-backed optimisations
Focus on actionable insights over vanity metrics, tied directly to conversion uplift, repeat rate, and revenue impact

Execution & Cross-Functional Ownership

Partner with Product and Engineering teams on pilots, feature adoption, and product enhancements
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📌 Customer Success Manager (Gurugram)
🏢 GoKwik
📍 Gurugram