Position Summary
We are seeking a strategic and results-oriented Associate Director – DME Billing to lead large-scale DME Revenue Cycle Management operations across multiple client portfolios. The role will be responsible for overall delivery leadership, client relationship management, operational governance, financial performance, business growth, and people leadership.
The ideal candidate will have deep expertise in DME Billing, Revenue Cycle Management, Client Delivery, Operational Transformation, P&L; Management, and Leadership of large healthcare operations.
This role requires a business leader capable of driving operational excellence, improving financial outcomes, ensuring client satisfaction, and building high-performing teams.
Key Responsibilities
Strategic & Operational Leadership
Lead end-to-end DME Billing operations across multiple accounts and business units.
Manage large-scale operations comprising 150–300+ FTEs.
Establish operational goals aligned with organizational objectives.
Drive productivity, quality, collection, and profitability improvements.
Ensure achievement of all contractual SLAs, KPIs, and business commitments.
Develop and execute operational strategies for business growth and scalability.
Client Relationship Management
Act as the primary escalation point for key client accounts.
Build and maintain solid executive-level client relationships.
Conduct Monthly, Quarterly, and Annual Business Reviews.
Identify opportunities for business expansion and account growth.
Partner with clients to improve revenue cycle outcomes and operational efficiency.
Drive client satisfaction and retention initiatives.
Financial & Business Management
Own operational budgets, revenue performance, and cost management.
Drive margin improvement and operational efficiencies.
Monitor financial metrics and ensure delivery against business plans.
Support foreca
📌 Associate Director (India)
🏢 Knack RCM
📍 India
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