We are looking for someone who is passionate about helping people adapt to change and adopt recent ways of working. In this role, you will play a key part in driving organizational change initiatives related to AI tools, automation, and ServiceNow (SNOW) workflows. You will use data and employee feedback to understand adoption trends, identify barriers to change, and develop strategies that help teams successfully transition to new processes and technologies.
This role is ideal for someone with a Business Analyst or Change Management mindset who enjoys working at the intersection of people, process, and technology. You will help ensure that new solutions are not only implemented but embraced and effectively used across the organization.
Role And Responsibilities
Support Change Initiatives: Partner with different teams to plan and execute change management activities that drive successful adoption of new technologies, processes, and ways of working.
Analyze Business Processes: Assess current workflows and identify opportunities to improve efficiency through AI,
automation, and process optimization.
Measure Adoption and Engagement: Develop and analyze adoption metrics, dashboards, and reports to understand user engagement and identify areas requiring additional support.
Stakeholder Engagement: Work with business teams, managers, and project stakeholders to understand concerns, gather feedback, and ensure organizational readiness for change.
ServiceNow & Process Support: Utilize ServiceNow (SNOW) to support workflow improvements, track implementation activities, and gather insights into process performance.
Training and Enablement: Create user guides, training materials, and communication plans that help employees understand and adopt new tools and processes.
Change Communications: Develop clear and compelling communications that explain the purpose, benefits, and impact of organizational changes.