THE ROLE

Deliver impactful EHS solutions. Empower safer, smarter workplaces.

Are you passionate about helping customers achieve real results through
technology? At Evotix, we’re looking for an Senior Service Cloud Specialist to
lead the delivery of tailored EHS (Environmental, Health, and Safety) software
solutions that transform how businesses operate

We are seeking our first dedicated Service Cloud Engineer to take full ownership
of Salesforce Service Cloud within a high‑growth SaaS business. This is a
foundational role, responsible for establishing scalable support processes,
defining best practices, and building a robust Service Cloud workplace from
the ground up.

This role is ideal for someone who thrives in 0→1 environments — designing and
implementing solutions where structure is still evolving. The role will involve
stakeholder management, Salesforce architecture, and hands-on building in
Service Cloud.

The role will also play a key part in embedding AI capabilities into Service
Cloud over time, driving automation and intelligent support workflows.





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WHAT YOU'LL DO

* · Act as the owner of Salesforce Service Cloud, defining its structure,
governance, and long‑term roadmap

· Design and implement scalable case management processes from the ground
up (routing, queues, SLAs, escalations)

· Establish and manage SLA frameworks, entitlements, and support
performance tracking

· Identify gaps, inefficiencies, and opportunities, and proactively drive
improvements

· Troubleshoot issues, perform root cause analysis, and own problems
through to resolution

· Sandbox testing and deployment to Production for upcoming changes

* Define and execute a roadmap for embedding AI capabilities into Service
Cloud, including:
* * AI-assisted case classification, routing, and prioritisation
* Agent assist tools (suggested responses, knowledge recommendations)
* Automation of repetitive support

📌 Senior Service Cloud Engineer (Bengaluru)
🏢 Evotix
📍 Bengaluru