Role Overview
The Case Worker is an individual contributor responsible for managing SSD and SSA case files end to end, from intake to final determination. The CW works as part of a team reporting to the Case Manager, and is expected to process assigned cases accurately, on time, and in compliance with process standards. This role is central to the team's capacity to process 200+ cases while maintaining accuracy, compliance, and client satisfaction.

Key Responsibilities
Case Flow Management
Understand and manage end-to-end SSD case flow for assigned cases, from initial intake to final determination.
Complete case-related tasks accurately and within defined timelines.
Identify when a case requires escalation and route it to the Case Manager promptly.
Keep the assigned case pipeline updated so no case falls through the cracks.
Team Contribution
Work as part of a team of Case Workers, coordinating with peers on shared case queues and handoffs.
Participate in regular check-ins and coaching sessions with the Case Manager to address bottlenecks and improve throughput.
Flag blockers,



delays, or recurring issues to the Case Manager as they come up, rather than after the fact.
Reporting & Documentation
Maintain accurate records of own case activity, escalation logs, and outcome data.
Update case status in the tracking system as required, so productivity and pipeline health can be measured.
Report any task manipulation or avoidable delays on assigned cases to the Case Manager.
AI Tools & Automation
Use AI-powered tools, including real-time case support assistants, to process cases more efficiently.
Contribute case conversations toward building and refining the team's AI knowledge base to improve response accuracy.
Use automation integrations (perks tools, chronicles integration) to reduce manual effort on case filing.
Stay current with evolving AI tools and workflows, and adopt new tools as they're rolled out.
Critical Thinking & Problem Solving
Assess case patterns and pr

📌 Case Worker (Noida)
🏢 DemandX
📍 Noida