Location: Bengaluru

Department: Customer Success

Experience: 10–15 years

About LeadSquared

LeadSquared is a high-growth SaaS company that helps organizations drive sales efficiency, automate customer engagement, and deliver exceptional customer experiences. We partner with businesses across industries such as Manufacturing, EdTech, Healthcare, Retail, Logistics, Real Estate, Consumer Services, and Technology to accelerate digital transformation.

As a part of Customer Success team, you will lead a team responsible for driving customer outcomes, retention, adoption, renewals, and expansion across a portfolio of enterprise and mid-market customers.

Role Overview

We are looking for an experienced Customer Success leader to lead a high-performing CS organization for our Non-BFSI business. The ideal candidate will have a strong track record of managing customer-facing teams, building scalable customer success processes, driving revenue retention, and partnering with cross-functional teams to maximize customer value.

This role requires strategic thinking, operational excellence,



and the ability to build long-term executive relationships with customers.

Key Responsibilities

Lead, mentor, and scale a team of Customer Success Managers.
Own customer health, adoption, retention, and gross/net revenue retention metrics.
Build trusted relationships with CXOs and senior business stakeholders.
Drive customer onboarding, product adoption, value realization, and business outcomes.
Develop account success plans and ensure timely execution.
Partner with Sales, Qualified Services, Product, Support, and Marketing to deliver an exceptional customer experience.
Identify expansion opportunities and work closely with the Sales team to drive upsell and cross-sell initiatives.
Drive minimize customer churn.
Establish customer governance through Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and strategic account planning.
Define and improve Customer Success

📌 Associate Director (Bengaluru)
🏢 LeadSquared
📍 Bengaluru