As a Strategic Account Management partner, you will play a crucial role in managing and nurturing client relationships, overseeing project execution, and driving strategic initiatives. You will be the primary point of contact for clients, ensuring their needs are met and their business objectives are achieved. This role requires a deep understanding of market trends, robust project management skills, and the ability to develop and implement effective strategies.
Key Responsibilities:
Client Servicing/Relationships:
Manage external stakeholder relationships and build strong, lasting connections with clients.
Act as the primary point of contact for clients, addressing their needs and managing expectations.
Align services with clients' business objectives and regularly communicate updates and feedback.
Ensure client satisfaction (CSat), revenue growth, and client retention.
Project/Account Management:
Oversee the execution of projects from initiation to completion.
Develop project timelines, allocate resources effectively, and monitor progress to ensure timely delivery.
Review presentations, reports, and creative assets for accuracy and quality.
Provide feedback and guidance to team members to improve deliverables.
Implement standards and processes to maintain consistent quality.
Track revenue and goals, ensuring alignment with client and company objectives.
Identify upsell and cross-sell opportunities to maximize client value and deepen share of wallet
Explore ways to leverage technology to enhance client experiences and streamline operations.
Strategy and Ideation/Brainstorming:
Develop strategic plans to meet clients' objectives.
Analyze market trends and competitor activities to inform strategic decisions.
Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.
Generate creative ideas and solutions to address client needs.
Ensure ideations align with client objectives and brand identity.
Overall Knowledge of Digital & Soc