At TTEC, we’re all about the Human Experience. Elevated. As a Team Lead, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll Be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Manager . We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll





Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on current or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring To The Role

Associate degree, technical school, equivalent work experience or sales management experience
Managed Team Size 15 to 18 with 2 to 3 years’ Experience in the role.
Knowledge in Excel
Technical Familiarity with performance metrics, reporting tools, and project management software.
Familiar with NPS & ASAT
Conducting Audits & Coaching / Training
Task & Performance Driven & Monitoring

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth

📌 Service Delivery- Team Leader (Mumbai)
🏢 TTEC
📍 Mumbai