We are seeking a highly motivated Cloud Operations Engineer II to join our Cloud Operations team. This role is responsible for monitoring, troubleshooting, automating, and improving the reliability of AWS-based SaaS platforms. The ideal candidate excels at incident response, root cause analysis, cloud operations, and automation while maintaining a strong customer focus and operational mindset.

What Makes You Successful

Solid ownership and accountability.
Ability to work independently in a fast-paced production environment.
Excellent troubleshooting and root cause analysis skills.
Passion for automation and continuous improvement.

Responsibilities

Key Responsibilities

Monitor production environments and proactively identify service degradation, anomalies, and customer-impacting issues.
Lead incident triage, troubleshooting, and root cause analysis for complex production issues.
Correlate logs, metrics, traces, and telemetry across AWS services to quickly isolate and resolve problems.
Develop automation and operational tooling to improve reliability, efficiency,



and operational maturity.
Create and maintain operational runbooks, knowledge articles, and remediation procedures.
Support software deployments, production releases, and change management activities.
Collaborate with Development, QA, Security, and Infrastructure teams to improve platform stability and reliability.
Participate in on-call rotations and critical incident response activities.
Drive continuous improvement initiatives focused on reducing MTTR and improving service availability.

Qualifications

Required Qualifications

3+ years of experience supporting cloud-based production environments.
Strong hands-on experience with AWS services and cloud-native architectures.
Experience troubleshooting distributed applications and customer-facing production incidents.
Strong knowledge of:
AWS CloudWatch Logs Insights, Metrics, Dashboards, and Alarms
Amazon RDS and DynamoDB
Monitoring, observability, and

📌 Engineer II, Cloud Operations (Hyderabad)
🏢 Shure India
📍 Hyderabad