Job Summary

Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities

Business

To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
To provide information about product features,



perks and implementation to callers
To help customers with their complaints and problems
To provide back-office support to sales team
To assist RMs in completing KYC reviews of the clients
Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
Ensure compliance with these policies and procedures on an ongoing basis.
Any suspicious transaction must immediately be reported to the supervising officer.
Ensure Control on Static Data Transactions

Processes

To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

Key Stakeholders

Internal

Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses

External

Key clients

S

📌 Client Coverage Manager (Mumbai)
🏢 Standard Chartered India
📍 Mumbai