Vigilant Technologies is looking for a Pre-Sales & Support Engineer (On-Field) to provide end-to-end technical support, from pre-sale solutioning to post-sale Support, for enterprise-grade Security, Fire Safety, Telecom and ELV/BMS solutions in Hyderabad.
Products:
Enterprise-grade CCTV & Video Surveillance solutions
Access Control systems
Fire Safety & fire detection solutions
Telecom infrastructure – EPABX, IP-PABX, Gateways
Passive Networking (structured cabling, racks, patch panels, etc.)
Other ELV (Extra Low Voltage) and BMS (Building Management Systems) solutions
If you've worked hands-on with enterprise-grade CCTV, fire safety or related ELV products from brands like Bosch, Axis, Tyco, Pelco, I-PRO, Honeywell or similar and you're equally comfortable presenting a solution to a client and then getting hands-on to install or troubleshoot it, this role is built for you.

Key Responsibilities:
Conduct site surveys and assess technical feasibility at client/prospect locations
Prepare technical proposals, BOQs, system designs, and datasheets in coordination with the sales team




Deliver product demonstrations and technical presentations to clients, consultants, and channel partners
Respond to technical queries during the sales cycle — specifications, compliance, integration, compatibility
Support tender/RFP responses with technical documentation and compliance sheets
Provide on-site installation, configuration, and commissioning support for CCTV, access control, fire, and ELV systems
Perform troubleshooting and fault diagnosis for hardware, network, and software-level issues at client locations
Handle client escalations in office and ensure timely resolution within SLA

Preferred Candidates:
Good Communication skills
3–7 years of technical pre-sales and field support experience in CCTV, fire safety, access control or related ELV products
Hands-on product experience with at least one of: Bosch (Fire/Security), Axis, Tyco, Pelco, I-PRO or a comparable enterprise-grade br

📌 Pre-Sales & Support Engineer - Hyderabad (On-Field)
🏢 Vigilant Technologies
📍 Hyderabad