About Vymo
Vymo transforms how financial institutions manage their distribution networks and collections operations. Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections.

Why Global Leaders Choose Vymo
Vymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement.

Recognition & Trust
Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments.
Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more




Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advanced Functionality ranking.
Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a
"Robust Performer" in Forrester's Sales Engagement Wave Report.
Microsoft 'AI for All' award winner for innovation in artificial intelligence

The Role
The Lead, Engineering Support drives the day-to-day execution of the operating model that lets Support and Engineering function as one team. This role owns the hands-on lifecycle of production issues; triage, investigation, root cause analysis, resolution and is the person others look to when an incident gets genuinely hard.

Success here is about executing and reinforcing repeatable systems, not just resolving individual incidents. You'll work within the runbooks, escalation paths, SLAs, and RCA practices the team has established and be a driving voice in sharpening them, so issues get resolved

📌 Lead Engineering Support (Bengaluru)
🏢 VYMO
📍 Bengaluru