← Back to Careers

Support Engineer (Trade Support)

Permanent - Full Time
Ahmedabad/GiftCity
Posted 1 hour ago

Website Trading Technologies

Multi-asset platform for capital markets

As a Support Engineer, you’ll be part of the front line of Trading Technologies’ global customer support organisation, providing technical support for the TT trading platform. You’ll investigate client issues, troubleshoot technical problems, and work closely with senior support engineers, engineering teams and other internal stakeholders to deliver timely resolutions for our global client base.

This role provides the opportunity to develop deep technical knowledge across TT’s products, supporting clients ranging from proprietary trading firms to Tier 1 financial institutions. You’ll work as part of a global follow-the-sun support organisation, collaborating with colleagues across multiple regions to deliver a consistent, high-quality support experience. As a more experienced member of the L1 Support team,



you’ll also be expected to share your knowledge and help develop less experienced Support Engineers through day-to-day mentoring and guidance.

What Will You Be Involved With?

Customer Support & Issue Resolution

Respond to client enquiries via phone, support tickets and the customer portal.
Investigate and troubleshoot technical issues affecting the TT platform.
Perform technical analysis using available tools, documentation and knowledge articles.
Resolve issues where possible and escalate more complex problems to senior engineers or other internal teams when appropriate.
Take ownership of assigned cases, ensuring customers receive timely updates throughout the lifecycle of an issue.
Deliver a qualified, customer-focused experience, often in time-sensitive trading environments.

Incident & Problem Management

Log and maintain accurate case information within ServiceNow, including investigation notes, troubleshooting performed and customer communications.
Monitor open incident

📌 Support Engineer (Ahmedabad)
🏢 RCM-X
📍 Ahmedabad