At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from cutting-edge biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
Job Title: Analyst – International Healthcare Voice Process
Key Responsibilities
Handle inbound and outbound calls related to healthcare services
Provide excellent customer service by addressing queries, concerns, and complaints in a professional manner.
Accurately document all call interactions in the internal CRM systems.
Ensure compliance with HIPAA and company policies regarding patient confidentiality.
Collaborate with internal departments to resolve issues promptly.
Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).
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📌 Customer Support Analyst (India)
🏢 EVERSANA
📍 India
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