Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Develop and maintain qualified relationships with all customers and assist to handle all situations.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Provide excellent services and ensure customer satisfaction by solving customer queries real-time.
Handle all queries in a polite, professional manner
Escalate any issues to the Team Leader
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Preferred candidate profile
Fresher /Graduate
Minimum months experience in customer service
Excellent communication skills
Approachable and empathetic
📌 Member Customer Executive (Navi Mumbai)
🏢 PB Health
📍 Navi Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.