Job Title: Manager – Core Infrastructure Operations
Location: [Bangalore / Onsite(5-Days WFO]
Experience: 10+ Years
Employment Type: Full-Time
NP_ Immediate joiners

About the Role
We are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.
The ideal candidate should have robust operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.
Key Responsibilities
Infrastructure Operations & Service Management
Lead daily operations of enterprise infrastructure services across:
Data Centers & Server Rooms
Compute & Virtualization Platforms (VMware/Hyper-V)
Storage Infrastructure
Backup & Recovery Systems




Network Infrastructure
Windows/Linux Server Operating Systems
Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
Ensure high availability, performance, security, and operational stability of infrastructure services.
Define priorities across operational support, risk reduction initiatives, and project activities.
Maintain operational documentation, runbooks, and standard operating procedures.
Manage 24x7 on-call support coverage and escalation processes.
Incident & Problem Management
Act as the primary escalation point for critical infrastructure incidents.
Lead major incident response and coordinate cross-functional technical teams.
Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
Reduce recurring incidents through automation, monitoring enhancements, and process improvements.
Partner with Service Management teams for incident communi

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