Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team
Position Title: ​Renewals Executive​
Department: ​CCO Operations​ Reports To: ​Jolanta Popiel ​
FLSA: ​Exempt​ Job Family: ​General Professional ​
EEOC: ​Choose an item.​
W/C:
Position Summary:
The Renewals Executive supports Bottomline’s recurring revenue by coordinating customer renewals end-to-end-triaging inbound requests, preparing renewal quotes, validating contract terms and pricing and ensuring renewals are closed accurately and on time.
This role partners closely with Customer Success, Sales, Finance, Billing and Sales Operations,



and communicates directly with customers and partners to resolve renewal queries, confirm renewal terms, and secure purchase orders.
Operational Environment:
Bottomline’s Renewals Function is transforming to modernize processes, improve data quality, and strengthen forecasting and pricing governance. As not all product lines are yet fully migrated into SFDC, the role operates in a hybrid workplace using SFDC plus operational reporting (including Excel). For certain product lines, requests are managed through a case management process. Team members rotate queue coverage, resolve requests, or route them to the right owners, requiring strong prioritization and attention to detail.
Key Responsibilities:
Manage incoming renewal-related requests through the shared Renewals inbox and case management system
Review, triage, and respond to requests from customers, partners, and internal teams.
Communicate directly with customers and partners to resolve renewal-related queries or clar

📌 Renewals Executive (India)
🏢 Bottomline
📍 India