Job Role:- Major Incident Management
Job Location:- Kolkata
Exp:- 05-12yr
Venue:-Tata Consultancy Services Ltd. Gitanjali Park, International Finalcial Hub(CBD), Newtown, Kolkata - 700156
Job role
Must-Have
1. Excellent communication and customer handling skills
2. Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.
3. Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.
4. Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.
5. Experience in working in SLA based and 24/7 support model.
Positive-to-Have
1. Knowledge of JIRA ticketing tool
2. Knowledge of Slack
3. Knowledge of Confluence