Department: CIB IT - IAM - Identity Access Management
About Business line/Function: CIB IT Production
Position Purpose: We are looking for a SAILPOINT L2 support analyst for Identity Access Management Team. As a SAILPOINT support analyst, candidate should have vast experience in SAILPOINT Identity IQ trouble shooting with a broad understanding of Identity Access Management (IAM) processes and implementations. The role will be more focused on analyzing/troubleshooting and maintenance of the IAM system. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with IAM development, testing, operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes
Responsibilities
Direct Responsibilities
Ensure day-to-day availability and stability of IAM applications
Monitor production systems and proactively identify issues
Analyze, troubleshoot,
and resolve production incidents within agreed SLAs
Perform Root Cause Analysis (RCA) and implement preventive actions
Execute production deployments, configuration changes, and application releases
Monitor application health, scheduled jobs, and system performance
Support maintenance activities, patching, and platform upgrades
Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
Maintain operational documentation, runbooks, and knowledge articles
Participate in on-call support and major incident management
Contributing Responsibilities
Contribute to automation of repetitive operational activities
Support problem management by identifying recurring issues and improvement opportunities
Collaborate with development teams on production defect analysis and resolution
Participate in release planning, deployment readiness, and post-release validation
Recommend enhancements to
📌 Associate - Technical IAM Engineer (Chennai)
🏢 BNP Paribas
📍 Chennai
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