* Prepare documentation for internal and external clients detailing system/
Network designs and configuration of deployed solutions.
* Handling Network related issues, handling LAN/ WAN, and SD WAN, DNS, Firewall
related issues and support to employees and internal team globally.
* Network Security patching.
* Cisco / Juniper Firewall experience required
* Working closely with Cyber Security team to manage Security patches on
allocated tasks
* Handling global Network plat form and available to work in Shits, if needed
* Provide technical overview of product architecture, functionality, system /
data requirements, service delivery and integration with enterprise
applications.
* Continuously develop and enhance knowledge, skills, and abilities to handle
operating systems, networking infrastructure and products & services that
BBOX supports.
* Provide timely resolution, track tickets in Service now, Update ticket
status, resolution basis in BBOX SLA defined
* Hands on experience in Azure Networking
* Through knowledge of network protocols and multicast network
* Analysis and troubleshoot of incidents and escalation of events.
* Hands on experience in Cisco routers and firewall
* Hands on experience on Cisco, Juniper and dell switches.
* Preparation and review of various network reports
* Understanding of ITIL process
* Responsible for day to day smooth operations of the IT infrastructure