Role - Automation Tools SME
Years of Experience - 8 to 12 years
Location - Bangalore
Key Responsibilities
:Key Responsibilitie
sEUC Tools Architecture & Strateg
yOwn the architecture, standards, and technical roadmap for EUC tool
sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principles
.Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and security
.
Nexthink Digital Employee Experience (Primary Responsibilit
y)Design and operate Nexthink architecture (Collectors, Engines, Portal, Campaigns
).Create real‑time dashboards and experience scores to monito
r:Endpoint performan
ceLogin and application experien
ceStability issues impacting production and engineering use
rsDevelop Nexthink campaigns fo
r:Proactive remediati
onAutomated fix
esUser engagement and notificatio
nsIntegrate Nexthink with ITSM platforms (ServiceNow or equivalent
).
BeyondTrust / Bomgar Secure Remote Supp
ortImplement and manage BeyondTrust (Bomgar) for secure remote support at sit
es.Configu
re:Secure session access (attended/unattend
ed)Jump clie
ntsCredential inject
ionSession recording and audit l
ogsEnable secure vendor and third‑party access in compliance with security polici
es.
Proactive, Preventive & Automation‑First Operat
ionsDrive shift‑left operations and preventive maintenance mod
els.Leverage EUC telemetry and automation
to:Reduce incident vol
umesImprove Mean Time to Resolution (M
TTR)Improve Service Desk effici
encyPartner with Service Desk and Field Support teams to expand self‑healing capabilit
ies.
Integration with EUC & Security Ecos
ystemIntegrate EUC tools
with:Intune / SCCM / Co‑Manag
ementMicrosoft Defender / EDR plat
formsEntra ID (Azur
e AD)AVD / VDI where appli
cableEnsure alignment with Zero Trust security architec
ture.
Governance, Risk & Comp
lianceEnsure adheren
ce to:internal security and IT po
liciesData privacy and audit requir
ementsMaintain logs, reports, and evidence for audits and