Amaris Consulting is an independent technology consulting firm with a global footprint, bringing together diverse talents from various backgrounds to deliver innovative solutions to clients worldwide. We are committed to excellence, collaboration, and consistently exceeding performance expectations across a wide range of industries.
Role Description
We are looking for a skilled Application Support and DevOps engineer to maintain and enhance the real-time data systems powering one of the world’s leading investment banks as our customer. You will ensuring the stability and availability of critical market data platforms used by trading and business teams. Performs pre-market checks, provides L2/L3 support, and investigates issues related to application functionality and data quality, coordinating with vendors and internal teams. Maintains documentation and continuously improves support processes in a global, high-pressure environment.
Key Responsibilities
Perform pre-market checks of critical applications and infrastructure to ensure readiness for trading hours
Provide L2/L3 support for both application functionality and market data content
Investigate and resolve data issues (missing/stale data, pricing discrepancies), escalating to vendors or internal teams when needed
Create and maintain runbooks, FAQs, and support documentation for helpdesk teams
Own and drive the incident management process for Market Data-related issues
Coordinate with end users, vendors, and internal teams until full resolutio
Required Profile
4-6 years of experience in application/production support
Solid understanding of application configuration and troubleshooting
Hands-on experience with Windows environments
Exposure to DevOps practices (GitHub, CI/CD pipelines)
Experience in remote/global support environments and vendor coordination
Excellent communication and stakeholder management skills
Ability to work independently and solve complex issues
Fluent in English