POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the surrounding area
amenities, including special events and activities. Answer, record, and process
all guest calls, messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Bell person, Housekeeping) as necessary to
resolve guest call, request, or problem. Review shift logs/daily memo books and
document pertinent information in logbooks. Ensure that any outstanding requests
from the previous day receive priority and are resolved. Monitor inventory and
order general office supplies. Notify Loss Prevention/Security of any guest
reports of theft.

Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining,



and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and skilled;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to quality
expectations and standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and pl

📌 Concierge Executive (Pune)
🏢 Marriott
📍 Pune