Role & responsibilities

- Develop and execute the Loyalty & Referral strategy to generate qualified leads and contribute to project sales targets.

- Engage with existing customers to promote new launches, inventory updates, offers, and referral opportunities.

- Design and implement customer referral campaigns and engagement initiatives to improve referral conversion rates.

- Build and maintain strong relationships with existing customers, and referral networks to drive repeat business.

- Partner with project sales teams to ensure effective lead handover, need analysis, site visits, and conversion support.

- Collaborate with Marketing & CRM to execute customer outreach campaigns and engagement activities.

- Track and analyse lead generation, conversion metrics, campaign effectiveness,



and customer engagement KPIs to optimize channel performance.

- Identify opportunities for improving customer experience and strengthening customer advocacy within the Godrej ecosystem.

- Monitor market trends, competitor practices, and best-in-class loyalty programs to introduce cutting-edge customer acquisition initiatives.

- Lead and mentor the L&R; team to drive productivity, customer satisfaction, and achievement of business objectives.

Preferred candidate profile

- Qualification: Full Time MBA/PGDM/Graduate

- Experience: 7 to 10 years of experience in sales & marketing, team handling with a background in the real estate industry

📌 Manager- Loyalty & Referral Sales (Bengaluru)
🏢 Godrej Properties
📍 Bengaluru