Company Description
Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career chance to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.
Job Description
We are seeking a dynamic and customer-focused Front Office Executive to join our team in Kochi, India. As a Front Office Executive, you will be the face of our organization, responsible for delivering exceptional guest experiences while managing daily front office operations with efficiency and professionalism. This role offers an exciting opportunity to lead a reception team, coordinate seamlessly with other departments, and ensure that every guest interaction exceeds expectations. If you're organized, empathetic, and passionate about delivering outstanding customer service, we'd love to hear from you.
Greet guests warmly and professionally, managing check-ins,



check-outs, and room bookings with accuracy and attention to detail
Handle guest inquiries, requests, and complaints tactfully and efficiently, ensuring prompt resolution and guest satisfaction
Lead and motivate the reception team, fostering a collaborative environment that promotes teamwork and professional development
Maintain comprehensive documentation of all guest-related issues, transactions, and communications using the front office logbook and shift reports
Communicate proactively with the Duty Manager and other departments regarding guest services, operational matters, and any concerns
Coordinate with Housekeeping to monitor room status and ensure accurate availability information for seamless guest rooming
Manage billing instructions, monitor guest credit accounts, and address any discrepancies with transparency and precision
Supervise shift handover procedures and sign medi

📌 Front Office Executive (Kochi)
🏢 AccorHotel
📍 Kochi