Role Summary
ITC Infotech is seeking an experienced Project Manager to lead the delivery of an enterprise observability implementation for a strategic customer. The program establishes a unified observability platform on Recent Relic, integrated with FreshService for IT service management, across a complex multi-application, multi-cloud estate spanning Azure, AWS, GCP and SaaS/vendor-hosted applications.
The role owns implementation delivery end to end — instrumentation and agent deployment, monitoring and alerting configuration, dashboards, NR–FreshService integration, UAT and handover — coordinating both customer stakeholders and internal delivery teams across geographies. This is a delivery-critical role: sequencing, dependency management and timely blocker resolution directly determine phase go-live dates.
The ideal candidate combines strong project delivery discipline with genuine fluency in observability concepts, excellent communication and problem-solving skills, and a proven track record in enterprise customer management and enterprise observability delivery.





Key Responsibilities
1. Project Management
Own end-to-end delivery of implementation phases against agreed go-live dates, including planning, sprint scheduling, task tracking, effort estimation and status reporting.
Manage the critical path across interdependent workstreams — cloud onboarding, infrastructure/APM agent deployment, monitoring configuration, dashboards and NR–FreshService integration — where a single blocked input cascades to go-live.
Maintain the program tracker, RAID log and governance cadence; run kick-offs, steering reviews and daily/weekly stand-ups.
Drive proactive risk and blocker management, escalating early when inputs (API keys, endpoint URLs, hosting details, stakeholder availability) threaten the schedule.
Manage scope and change control, ensuring additions flow through a formal change process with clear impact on timeline, effort and commercials.
2. Customer & Internal Stakehol

📌 Technical Project Manager (India)
🏢 ITC Infotech
📍 India