At Kapture CX, we are looking for a Associate Director- Customer Experience in our Customer experience Management Team.

Who are we
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?
As a Associate Director- Customer Experience you become the trusted technical advisor for our clients and own the technical success of a portfolio of enterprise customers.



You ensure customers successfully onboard, integrate, adopt and scale on Kapture’s platform while proactively solving complex technical challenges and driving long-term value.

Sounds interesting?
Here’s a more detailed description of what you will do in this role:
You will build strong, trusted client relationships by acting as a technical advisor and advocate, translating complex concepts into clear, actionable insights.
You will proactively drive adoption of features, identify optimization opportunities, conduct platform health checks, and recommend technical strategies & best practices to help clients maximize ROI and achieve business objectives.
You will build robust, trusted client relationships by acting as a technical advisor and advocate, translating complex concepts into clear, actionable insights
You will proactively drive adoption of features, identify optimization opportuni

📌 Associate Director Customer Experience (India)
🏢 Kapture CX
📍 India