Reports into :

Senior General Manager-Process Excellence

Job Responsibilities :

(Must have)

• Identify and mentor Six Sigma & Lean projects, ensuring successful
implementation and continuous improvement.

• Lead business transformation initiatives by analyzing existing processes,
identifying areas for Automation, Optimization and implementing effective
strategies, roadmap for execution.

• Conduct value stream mapping and process mapping exercises to identify waste,
bottlenecks, and opportunities for process improvement.

• Manage large-scale transformation engagements, ensuring effective coordination
among cross-functional teams and stakeholders (incl. Senior Leaders) & ensuring
seamless execution

• Develop and implement strategies to drive operational excellence, enhance
customer satisfaction, and improve overall business performance, as aligned to
organization goals.

• Foster a culture of continuous improvement by promoting best practices,
providing training, and encouraging employee engagement.

• Collaborate with clients, understanding their requirements,



and ensuring
successful project delivery while maintaining robust client relationships.

• Provide guidance and coaching to team members on lean principles, Six Sigma
methodologies, and process improvement techniques.

Job Responsibilities :

(Desired)

• Mentor and develop team members, providing guidance and support for their
professional growth.

• Contribute to the development of process excellence frameworks and
methodologies, leveraging industry best practices and emerging trends (Tech &
Non-tech).

Criteria :

(Must have)

• Six Sigma Black Belt certification, Any Graduate or Post Graduate degree

• Extensive hands-on experience in process excellence, Automation lifecycle and
Transformation within the BPO industry, preferably in the BFS segment

• Proficiency in DMAIC, Lean Six Sigma tools, techniques, and approaches

• Strong client-facing and client management skills, with the ability to build
a

📌 Quality Process Excellence Manager (Hinjawadi)
🏢 Hexaware
📍 Hinjawadi