Job Title: Executive – CX & L&D;
Location: Mumbai
Role: Regional Trainer (Mumbai, Pune, Goa, Ahmedabad and Indore)
Department: CX & L&D;

Role Overview:
At Chai Point, we believe a outstanding cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day.
To make that happen, we invest in our people. That’s where you come in.

Key Responsibilities:

1. Deliver Impactful Training
Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers.
Train teams on product knowledge, service standards, store operations and customer experience.
Use the 4-Step Training Method to ensure learning translates into performance.

2. Enable Store Teams to Succeed
Support new store openings and partner onboarding.
Coach store partners on speed of service, quality, and upselling techniques.
Work closely with store managers to close skill gaps.

3. Maintain Training Standards




Ensure training SOPs and operational standards are consistently followed across stores.
Conduct training audits and skill assessments.

4. Drive Learning Engagement
Facilitate group training, one-on-one coaching, and digital learning sessions.
Create a fun and interactive learning environment that motivates store teams.

5. Measure Training Effectiveness
Track training completion, partner performance and feedback.
Share insights with the L&D; team to continuously improve training programs.

6. Be a Project Whiz
Be a project coordinator for our Learning Projects from time to time
Keep the self-learning metrics high to learn about the L&D; and QSR industry

6. Manage the LMS for the BVOC and DVOC program
Lead mentor for the BVOC and DVOC program
Ensure assignments, submissions are followed up and coordination with the university is done on time.

Requirements:

Education
Graduate in Hospitality / Hotel Management

📌 Executive - Learning and Development & CX (Mumbai)
🏢 Chai Point
📍 Mumbai