Senior Customer Researcher (India)

Senior Customer Researcher (India)

10 Aug
|
Emergent
|
India

10 Aug

Emergent

India

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since our public launch, we've crossed $100M in ARR and grown to over 10M users across 190+ countries. We're backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring builders who want ownership, speed, and impact at global scale.

The Role:
We're hiring a User Research Lead to be the voice of the customer at Emergent. With millions of users building on our platform across 190+ countries, understanding who they are, what they need, and why they behave the way they do is critical to how we build.



You'll own the research function end-to-end, from scoping and planning studies to moderating interviews, synthesizing insights, and driving them into action across product, success, and sales teams.

What You'll Do:

Convert research objectives into plans: own scoping, cohort definition, sample sizing, reachout plans, and questionnaire design
Moderate user interviews: probe well, stay neutral, and extract the real answer
Synthesize insights: analyze surveys and data, and drive actionable insights for the business
Present results well: align key stakeholders, present findings, uncover second-order deep-dive insights, and publish a repository of past research
Work across research methods including data analysis, surveys, and interviews
Partner with success, product, and sales teams to turn user insights into decisions

What We're Looking For:

6 to 10 years of experience in user research and synth

📌 Senior Customer Researcher (India)
🏢 Emergent
📍 India

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