Our Story
Blue Star is India's leading Air Conditioning, Commercial Refrigeration and MEP (Mechanical, Electrical, Plumbing and Fire-fighting) contracting company with over 80 years of experience. The Company’s philosophy is rooted in the principles of ‘Trust’ and ‘Excellence’, which have served as the guiding force behind its remarkable journey of growth. Renowned for its customer-centric ethos, Blue Star is recognized for delivering cutting-edge, value-driven products and solutions that strongly resonate in the market.

What Your Role Entails
The Service Delivery Engineer will be responsible for managing customer service complaints, ensuring timely preventive maintenance services, handling warranty claims, coordinating defective material returns, and supporting spares and repair & service (R&S;) business activities in line with company policies and service standards.

What You’ll Do:
Complaint Management
Handle complaint management from acknowledging calls received from the call center to closing the service call in ServIT.




Conduct daily reviews of pending complaints to ensure timely resolution.
Escalate complaints to the SDH/AM whenever additional support is required for effective complaint resolution.
Preventive Maintenance Services (PMS)
Render Preventive Maintenance Services (PMS) as per the schedule generated through the system.
Achieve PMS adherence in line with the division's target.
Warranty & Material Management
Arrange for the return of defective materials as required.
Raise warranty claims wherever applicable in accordance with company procedures.
Spares & Repair Services
Submit offers for Non-AMC requirements, including Spares and Repair & Services (R&S;), as per company guidelines and policies.
Ensure booking and billing of orders in compliance with company processes.

Your success is grounded in

Educational Background: You should hold a BE or Diploma in Mechanical, Mechatronics, or Electronics Engineering.
Experience: A proven track record of 3-12 years

📌 Service Delivery (Bengaluru)
🏢 Blue Star
📍 Bengaluru