Job Overview
About the Role:
The team:
Client Services provides the world’s markets with monitoring pre-trade risk and automate post-trade processing of financial transactions for listed and over-the-counter trading. This also includes the provision of regulatory reporting services. Our networks link market participants in high speed-to-market, real-time communication across the trade lifecycle, globally. Services, such as the Harmony Network, have become the market standard for post-trade processing in an increasing number of markets.
Responsibilities and impact:
As part of platform / application support, individuals are required to assist on everyday client queries pertaining to access management, system workflow, technical errors, connectivity issues, customization requirements etc.
High level of direct client interaction.
Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.




Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
Participate in internal testing of applications, prior to any change going live in production. Work closely with internal teams for system enhancements.
Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
What we’re looking for:
Fresh graduate (2023 to 2025 batch) in a technical discipline (e.g., B.Tech/BE).
Solid underlying interest in IT infrastructure, corporate networking, application support, and global financial markets.
Conceptual awareness of message schemas or layout paradigms (FIX, XML, JSON, CSV) is an advantage.
Must be completely willing and able to work within a highly collaborative, rotating shift window.

📌 Apprentice - Client Services - India
🏢 Osttra
📍 India