Position : Forward Deployed Engineer
Location: Gurgaon
Experience: 0–2 years
Working Model: In-office
Role Type: Customer-facing technical role

About us
QuickReply.ai is a cutting-edge WhatsApp Marketing Automation platform built for e-commerce businesses. In just 18 months, we’ve onboarded 700+ global customers and achieved 15x revenue growth. As businesses rapidly shift from email and SMS to WhatsApp, we are building a category-defining product in this space.
Founded by IIT Delhi alumni, we raised seed funding in April 2023 and are now scaling from a 35-member team to 50+.
We help brands automate customer journeys across the buyer lifecycle — lead capture, abandoned cart recovery, customer support, order updates, retention, upsell, feedback, and more.
Our platform works closely with systems like Shopify, CRMs, ERPs, payment gateways, logistics tools, custom backends, and WhatsApp Business APIs. As customers grow, their workflows become more complex. That is where the Forward Deployed Engineer comes in.

Role overview




We are looking for a Forward Deployed Engineer who can work directly with customers and internal teams to turn business requirements into working technical solutions.
This is not a pure backend role.
This is not a pure customer success role.
This is a hybrid role across solutioning, integrations, technical debugging, workflow design, and quick execution.
You will work with customers to understand their business processes, map their data flows, configure QuickReply, build integrations where needed, debug issues, and help them go live faster.
The right person should be comfortable talking to customers, reading API docs, testing webhooks, understanding JSON payloads, writing scripts, debugging failures, and working with product and engineering teams to improve the platform.

What you will do?

1. Understand Customer Workflows
You will work with customers and internal CSMs to understand how their business works.
Examples:
How do they capture leads?
Where

📌 Forward Deployed Engineer (Gurugram)
🏢 QuickReply.ai
📍 Gurugram