Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule
9-hour shift
6 working days per week
Job Responsibilities
Audit recorded inbound and outbound calls for quality, accuracy, and compliance
Evaluate communication skills, call flow, and adherence to SOPs
Provide constructive feedback to calling teams for performance improvement
Maintain audit reports and quality documentation
Identify gaps, trends, and areas for process improvement
Ensure high standards of patient experience and service quality
Requirements
Robust listening, analytical, and communication skills
Attention to detail and ability to meet deadlines
Basic knowledge of call quality parameters and reporting tools
Healthcare or clinic background is a plus
Preferred Skills
Experience in healthcare, clinics, or service-based industries
Familiarity with QA scorecards and call monitoring tools