Location: Fort, Mumbai

Employment Type: Full-Time

Salary: ₹6–15 LPA (depending on experience) Role Overview

As a Luxury Sales Executive, you will be responsible for delivering a premium customer experience, generating leads, driving sales, nurturing long-term client relationships, and representing the Mehta & Sons brand with professionalism and elegance. This role is ideal for individuals who thrive in luxury retail and enjoy working with high-value customers. We are looking for innovators who will go the extra mile and bring creative solutions for lead generation & client engagement.

Key Responsibilities Sales & Customer Experience

Welcome customers with warmth, professionalism, and confidence.

Understand customer preferences and recommend jewellery that best suits their requirements.

Achieve individual sales targets while contributing to overall showroom performance.

Generate inorganic leads via calling, tapping into personal networks and other creative methods.

Convert walk-in customers and other leads into successful sales opportunities through consultative selling.

Handle customer queries, concerns, and objections with empathy and professionalism.

Ensure orders are delivered end to end on time with utmost care and attention to detail.

Promote new collections, exclusive launches, and loyalty initiatives.

Support all team sales as required.

Client Relationship

Management

Build long-term relationships with existing and prospective customers.

Conduct timely follow-ups for repeat purchases, festive occasions, anniversaries, and referrals.





Maintain accurate customer records and update CRM systems regularly.

Schedule appointments and proactively engage clients through calls, WhatsApp, and other communication channels.

Product Expertise

Develop in-depth knowledge of jewellery, diamonds, gemstones, gold purity, pricing, certifications, and craftsmanship.

Stay updated on luxury retail trends, customer preferences, and competitor offerings.

Confidently educate customers on product features, quality standards, and warranties.

Store Operations

Maintain visual merchandising standards and showroom presentation.

Assist with inventory management, stock verification, and product display.

Support packaging, delivery coordination, and after-sales service – own your sale end to end.

Ensure compliance with company policies related to security, inventory, and customer service.

Brand Representation

Uphold the highest standards of grooming and professional etiquette.

Deliver an exceptional luxury shopping experience at every customer interaction.

Represent the Mehta & Sons brand with integrity, sophistication, and attention to detail.

Candidate

Profile

Education

Postgraduate preferred (Graduate candidates with exceptional luxury retail experience may also be considered).





Experience

Minimum 2 years of experience in luxury retail sales.

Prior experience in jewellery, luxury fashion, premium watches, luxury automobiles, hospitality, first class cabin crew or other high-end retail brands will be preferred.

Skills & Competencies

Excellent communication skills in English (additional languages are an advantage).

Strong interpersonal and relationship-building abilities.

Client-centric approach with exceptional customer service skills.

Strong sales and negotiation capabilities.

Qualified appearance and excellent grooming standards.

Organized, detail-oriented, and proactive.

Quick learner with the ability to understand premium products.

Strong problem-solving and objection-handling skills.

Comfortable using CRM software and digital tools.

Preferred

Experience with AI tools such as ChatGPT, Microsoft Copilot, Gemini, or similar productivity tools will be an added advantage.

Passion for luxury retail and delivering world-class customer experiences.

Compensation & Benefits

Salary: ₹6–15 LPA (based on experience and fit)

Performance-linked incentives

Career growth within a prestigious luxury jewellery brand

Exposure to premium clientele and high-value sales

Continuous product and sales training

Professional and collaborative work environment If you have a passion for luxury retail, enjoy building meaningful customer relationships, and aspire to represent one of India's finest jewellery brands, we'd love to hear from you.

📌 Luxury Sales Executive (Mumbai)
🏢 Kensho Hr Solutions
📍 Mumbai