Operations Management

- Oversee all hotel operations

- Ensure smooth coordination between Front Office, Housekeeping, Engineering, Security, and F&B.;

- Monitor occupancy, room status, and operational readiness.

Guest Experience

- Handle guest requests, complaints, and emergency situations.

- Ensure VIP arrivals and late check-ins/check-outs are managed efficiently.

- Maintain high standards of guest satisfaction and service recovery.

Front Office Oversight

- Supervise night audit and end-of-day procedures.

- Ensure accurate billing, cash handling, and revenue reconciliation.

- Review arrivals, departures, and room allocations.

Safety & Security

- Conduct regular property inspections.

- Ensure compliance with fire, life safety, and emergency procedures.





- Coordinate with the security team during incidents.

Housekeeping & Engineering Coordination

- Ensure room readiness for the next day's arrivals.

- Coordinate urgent maintenance requests.

- Monitor cleanliness of public areas and guest floors.

Team Management

- Lead and support all associates on the night shift.

- Conduct shift briefings and handovers.

- Ensure adherence to SOPs and grooming standards.

Reporting & Compliance

- Prepare the Night Manager's daily report.

- Escalate critical operational issues to management.

- Maintain incident, maintenance, and guest complaint logs

📌 Lobby Manager (Location - Worli) (Mumbai)
🏢 K Raheja
📍 Mumbai