About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
PRIMARY DUTIES & RESPONSIBILITIES
Account Development and Growth
Act as the single point of contact for assigned key accounts.
Build and maintain robust, trust-based relationships at all levels of the customer’s organization.
Conduct regular business reviews (monthly, quarterly, annual) with customers to review KPIs, performance trends, and improvement actions.
Proactively identify and resolve service issues and escalations, ensuring high levels of customer satisfaction.
Ensure all contractual obligations and SLAs are met or exceeded
Key Account Excellence
Pro-actively manage and develop for allocated portfolio of customers.
Serve as the primary point of contact for communication with the assigned clients.
Conduct regular business reviews with clients (Monthly, quarterly, annual) to ensure agreed KPIs are met.
Lead and engage stakeholders in face-to-face customer meetings such as new product instruction, KPI meetings, etc.
Proactively manage client escalations, resolve service issues, and maintain high levels of client satisfaction.
Coordinate with the (Global/Local) Account Managers to gather information to further qualify opportunities for pursuit and development.
Closely cooperate with the overall account owner (Global Leads) as required.
Strategic Growth
Develop/implement account strategies to grow share of wallet and profitability.
Identify and pursue new opportunities within the customer’s business, including cross-selling, new tradelanes or solutions
Collaborate with global and regional sales teams to align