We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.
Apart from job satisfaction, we can offer you:
HEALTH:
- Medical plan for you and your dependents.
- Personal Accident Insurance
- Life Insurance
- Critical illness cover
WEALTH:
- Salary structure and Flexi basket
- Provident fund of 12%
- Gratuity scheme
YOURSELF: Internal growth and development programs & trainings
Job Summary:
The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of requests raised by end users who are using the business systems.
Key Accountabilities:
Problem Management
Investigates problems in systems, processes and services.
Assists with the implementation of agreed remedies and preventative measures.
Incident Management
Following agreed procedures, identifies, registers and categorises incidents.




Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
Maintains records and advises relevant persons of actions taken
Customer Service Support
Acts as the routine contact point, receiving and handling requests for support.
Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
Contributes to creation of support documentation.
Ensure all tracking and quality metrics are consistently achieved
Relationship Management
Implements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.

📌 Associate Technical Support Analyst (Hyderabad)
🏢 CALYX
📍 Hyderabad