Job Description
Position: Analyst I EDM
Reports to: Country EDM Lead
Position Summary:
As the Country EDM Analyst, you will provide specialized expertise in Employee Data Management (EDM), supporting the EDM Lead to ensure the accuracy, efficiency, and compliance of employee data processes across the HR Information System (HRIS), with a focus on Workday. You will handle ticket assignments, process critical tickets, conduct audits, and maintain updated process documentation, including Desktop Procedures (DTPs) and Work Instructions. You will also manage escalations, conduct process audits, and support compliance by maintaining process trackers and performing ad hoc audits.
Primary Responsibilities:
Ticket Assignment & Processing: Oversee ticket assignment within the EDM function, handling critical tickets directly and ensuring timely responses. Maintain high standards of accuracy and efficiency in addressing employee data issues.
Escalation Management & Follow-up: Manage escalations and track their progress, working with the EDM Lead to conduct root cause analysis (RCA)



and develop action plans to resolve recurring issues.
Process Training & Knowledge Sharing: Deliver training to EDM team members on data management processes and HRIS system use, focusing on best practices and protocol adherence. Update training materials to reflect current procedures and enhancements.
Audit & Compliance: Conduct regular audits on EDM processes to ensure compliance with internal and external standards, including GDPR where applicable. Support ad hoc audit requests and validate data accuracy in line with regulatory and policy requirements.
Update Documentation & Trackers: Maintain and update process documentation, including Desktop Procedures (DTPs) and Work Instructions, ensuring alignment with current practices. Keep process trackers up-to-date to facilitate operational consistency and reporting.
Continuous Improvement & Process Optimization: Identify areas for improvement within EDM

📌 Analyst I, Global GBS (Ahmedabad)
🏢 The Kraft Heinz
📍 Ahmedabad