Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in Recent York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose Of The Role

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share. The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally. The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.



This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement. Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
Drive process maturity improvements by defining and embedding standards, go

📌 Service Delivery Manager (Pune)
🏢 pico
📍 Pune